MailDx

Momento

Support, with receipts.

MailDX turns support email into grounded, reviewable answers. Your team sees what the AI found, why it is confident, and when a human needs to step in.

01 What we provide

Company owner / admin

  • Sign up, create a company, invite agents
  • Connect Resend: API key, domain, webhook secret
  • Add knowledge: FAQ, Markdown, TXT, PDF, pasted text
  • Choose review mode or auto-send, and set confidence thresholds
  • Budget cap, kill switch, and privacy controls

Support agent

  • Dashboard: conversations, tickets, review queue, processing log, metrics
  • AI drafts with citations to the source used
  • Escalated tickets assigned automatically, due in 24 hours
  • Reply from the dashboard, with every action logged

Customer

  • Emails support as usual, no login needed
  • Receives a clear, grounded reply
  • If the AI is unsure, it asks once, then a human takes over

02 How an email is handled

  1. Resend webhook arrives. MailDX verifies, stores, de-duplicates and queues it.
  2. A worker cleans, threads and classifies the email. Auto-replies and loops are skipped.
  3. Company-scoped hybrid search retrieves relevant knowledge.
  4. The AI writes a draft with citations.
  5. Checks run: retrieval strength, coverage, grounding, policy, conflicts.
  6. Pass: send (auto mode) or queue for approval (review mode). Fail: ticket, assigned, due in 24 hours.
  7. Delivery status is tracked and every AI decision is audit-logged.

03 Our guarantees

90%+

of in-scope test emails answered with valid citations, or correctly escalated

100%

of trap and out-of-scope cases escalate or clarify. No invented policies

0

duplicate replies or tickets from replayed webhooks

< 2 min

median time from inbound email to reply

04 Not in the MVP

  • Own mail server / MX
  • Custom ML
  • Ticket-to-KB learning
  • Attachment AI / OCR
  • Billing
  • CRM / helpdesk integrations
  • Multilingual
  • SSO / MFA
  • Mobile app
  • Chat widget